73 Getting Help
Before requesting support, please try to reproduce and isolate the problem.
When you contact the Customer Care Center, be ready to provide the
following information:
• The name of your service provider.
• The actual error message or problem you are experiencing.
• The steps you took to reproduce the problem.
• The phone’s electronic serial number (ESN).
To find the ESN:
a. Remove the battery.
b. Locate the white label on the back of the phone. Your phone’s 11-digit
ESN begins with “D” and is located under the bar code on the label.
Phone Accessories
To shop for phone accessories, visit www.kyocera-wireless.com/store, or call
(800) 349-4188 (U.S.A. only) or (858) 882-1410.
Become a product evaluator
To participate in the testing and evaluation of Kyocera Wireless Corp.
products, including cellular or PCS phones, visit
beta.kyocera-wireless.com.
