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16 Problem solving
Solving general problems
Determining MFP problems
Control-panel message types
Control-panel messages
Jams
Media-handling problems
Understand accessory lights for the 3-bin mailbox and stapler/stacker
Understand lights on the formatter
Correct print quality and copy quality problems
Solve fax problems
Solve e-mail problems
Solve problems with output accessories
Solve network connectivity problems
Solve common Macintosh problems
ENWW 221