hp photosmart 1315 color printer
troubleshooting
48
When I connect a
USB cable between
the printer and my
computer, the “New
Hardware Wizard”
message does not
appear.
(Windows PC only)
You may not be using
Windows 98, 2000, Me,
or XP.
Make sure your computer’s operating system
is Windows 98, 2000, Me, or XP and that
your computer is connected using a USB
cable.
Your USB cable may not
be working or may not be
connected properly.
1 Disconnect and then reconnect the USB
cable from your printer.
2 Make sure the cable is securely
attached both to the computer and to
the printer.
3 If you are still having problems, try
using another USB cable.
The USB cable is too long. See “specifications” on page 64 for the
supported USB cable length and make sure
you are using a supported length.
You may not have USB
enabled.
1 In Windows 98, 2000, Me, or XP, click
Start, Settings, Control Panel.
2 Double-click the System icon.
3Click the Device Manager tab.
4 Click the (+) icon next to the Universal
Serial Bus Controller option. If you see a
USB host controller and a USB root hub
listed, USB is probably enabled. If you
do not see these devices listed, refer to
your computer’s documentation or
contact the computer manufacturer for
more information on enabling and
setting up USB.
OR
1 Unplug the printer’s power cord.
2 Plug the power cord back into the
printer.
If you cannot enable USB, you can use a
parallel cable to connect your printer to your
computer.
USB connection problems (continued)
Problem Possible cause Solution
