104 Troubleshooting
ENSURE THAT THE PRINTER IS TURNED ON.
C
HECK THE PRINTER CABLE CONNECTIONS —
• See the printer documentation for cable connection information.
• Ensure that the printer cables are securely connected to the printer and the computer.
TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS —
1
Click the
Start
button, click
Control Panel
, and then click
Printers and Faxes
.
If the printer is listed, right-click the printer icon.
2
Click
Properties
and click the
Ports
tab. For a parallel printer, ensure that the
Print to the following
port(s):
setting is
LPT1 (Printer Port)
. For a USB printer, ensure that the
Print to the following
port(s):
setting is
USB
.
REINSTALL THE PRINTER DRIVER — See the printer documentation for instructions.
Scanner Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.
C
HECK THE SCANNER DOCUMENTATION — See the scanner documentation for setup and troubleshooting
information.
UNLOCK THE SCANNER — Ensure that your scanner is unlocked if it has a locking tab or button.
RESTART THE COMPUTER AND TRY THE SCANNER AGAIN.
C
HECK THE CABLE CONNECTIONS —
• See the scanner documentation for cable connection information.
• Ensure that the scanner cables are securely connected to the scanner and the computer.
VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS —
1
Click the
Start
button, click
Control Panel
, and then click
Scanners and Cameras
.
If your scanner is listed, Windows recognizes the scanner.
REINSTALL THE SCANNER DRIVER — See the scanner documentation for instructions.
Sound and Speaker Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 149) as you complete these
checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
book.book Page 104 Tuesday, February 13, 2007 1:50 PM
