7-2
Troubleshooting
Before you contact your Canon dealer or service outlet, check the items listed below. If a log
message is displayed, refer to the log message list for the log details and the appropriate response.
The VB-C50FSi/VB-C50Fi does not start up.
●Check that the AC cable is connected correctly.
●Switch the VB-C50FSi/VB-C50Fi off and then on again (→ P.2-7).
●If you are using a PoE hub or midspan, check whether the LAN cable is connected correctly.
Use only approved PoE hubs or midspans (P.2-7).
VBSetup.exe does not work.
●Check that the LAN cable used for setup is connected correctly.
●Try turning off the power to the VB-C50FSi/VB-C50Fi, then turning it on again (→ P.2-7).
There will no longer be any effect on VBSetup.exe 20 minutes or more after power is
turned on.
●Check to see if the VB-C50FSi/VB-C50Fi and the PC running VBSetup.exe are connected
to the same network segment.
●VB setup.exe may not run on Windows XP SP2. In that case, see “Using the VB-C50FSi/
VB-C50Fi with Windows XP SP2” (→ P.1-6). This Note holds true for users who have
turned on Windows Firewall with Windows Server 2003 Standard Edition (SP1).
The VB-C50FSi/VB-C50Fi sample page does not appear.
●Check that the LAN cable is connected correctly.
●Check that the VB-C50FSi/VB-C50Fi network settings are correct. In particular, check
that the IP address, subnet mask and default gateway address settings are valid for the
network you are using.
●If you have changed the IP address, the new IP address does not take effect until the VB-
C50FSi/VB-C50Fi is rebooted.
●If access control for the VB-C50FSi/VB-C50Fi is being used, check the settings (→ P.3-20).
●Check that the IP address or URL settings in the viewer software are correct.
●When using the router’s NAT function, be sure the VB-C50FSi/VB-C50Fi’s IP address in
the Web page is correct (→ P.5-26).
The video does not appear.
●Check that the viewer software is correctly installed (→ P.7-18). Please refer also to the
Viewer Software User’s Manual (Viewer-E.pdf) contained on the supplied CD-ROM.
●If the video quality is poor, check the quality settings on the VB-C50FSi/VB-C50Fi (→ P.3-8).
Also, check settings such as the number of background colors as on the viewer PC.
●You can limit the number of viewers that can access the VB-C50FSi/VB-C50Fi at the
same time. When this limit is exceeded, a message is displayed instead of a video (→
P.3-15).
●
If you cannot see the video using the Viewer for Java, check your system environment
such as the browser version (→ P.1-4). To use the Viewer for Java, you need to install Java
VM beforehand. See the web site for more details.
WebView Product web site http://www.canon.com/webview
