Additional Information 219
Wi-Fi connection terminated
- Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the
wireless signal. Try using the camcorder in a location farther away from such appliances.
- The camcorder may not be able to connect to the wireless router if too many devices are
accessing the wireless access point.
Wi-Fi error Incorrect authentication method
- Make sure the camcorder and wireless router are correctly configured.
- Make sure the camcorder and wireless router are using the same encryption method and
encryption key.
- If the wireless router is using MAC address filtering, enter the camcorder’s MAC address in the
wireless router’s configuration screen.
Wi-Fi error Incorrect encryption key
- The encryption key is case sensitive so make sure to enter it correctly.
Wi-Fi error Incorrect encryption method
- Make sure the camcorder and wireless router are using the same encryption method.
- If the wireless router is using MAC address filtering, enter the camcorder’s MAC address in the
wireless router’s configuration screen.
Wireless communication is not working correctly
- Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the
wireless signal. Try using the camcorder in a location farther away from such appliances.
- Turn off the camcorder and wireless router. After a short while, turn them on again and per-
form the Wi-Fi network setup again. If the problem persists contact a Canon Service Center.
