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Troubleshooting
Installation Errors
38
P1071336-002 1/20/15
Installation Errors
Restarting the SOTI MobiControl Connector
1. Navigate to the Control Panel > Administrative Tools.
2. Start the Services application.
3. Click on the SOTI MobiControl Connector service.
4. In the left pane of the screen, click on Restart the service.
Locating the SOTI MobiControl Connector Log File
The SOTI MobiControl Connector Log File is located in the following directory:
%install directory%\logs\zsoticonnector.log
Issue Reason Solution
Error when starting Tomcat Various reasons can cause this
error.
See Apache Tomcat website —
http://tomcat.apache.org/tomcat-
7.0-doc/index.html
Tomcat Port conflict error There is another server trying to
use the same port as SOTI
MobiControl Connector on the
computer. The default port is 443.
Choose one of the following:
• Stop the other servers using
Windows services.
• Change the port in Tomcat.
Important • If you change
the port, you must change
the “weblink.location” on
the printer. From the
Control Panel, open
Windows Firewall,
Advanced settings, and
manually add the Port to
the allowed
Inbound/Outbound list.
SOTI MobiControl server restarts
and the SOTI MobiControl
Connector fails to reconnect.
Communication is dropped.
• Create a batch file with the
string: NET STOP "SOTI
MobiControl
Connector" && NET
START "SOTI
MobiControl
Connector"
• Create a Windows task to run
this batch file approximately 20
minutes after the SOTI
MobiControl server restarts.