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Frequently asked questions
This chapter lists the questions most frequently asked about the appliance. If you cannot nd the
answer to your question, contact the Customer Care Centre in your country.
Question Answer
Why don’t the ON light
on the baby unit and the
LINK light on the parent
unit come on when I press
the on/off buttons of the
units?
Perhaps the batteries of the parent unit are empty and the parent
unit is not in the plugged-in charger. Put the adapter of the charger
in the wall outlet and place the parent unit in the charger. Then press
the on/off button to establish connection with the baby unit.
Perhaps the batteries of the baby unit are empty and the baby unit is
not connected to the power supply. Replace the batteries or put the
small plug in the baby unit and put the adapter in a wall outlet. Then
press the on/off button to establish connection with the parent unit.
The baby unit and the parent unit may be out of range of each
other. Move the parent unit closer to the baby unit, but not closer
than 1 meter/3 feet.
If the LINK light on the parent unit still does not start to ash, use
the reset function to reset the units to their default settings.
Why does the parent unit
beep?
If the parent unit beeps while the LINK light ashes red, the
connection with the baby unit is lost. Move the parent unit closer to
the baby unit.
If the parent unit beeps, the LINK light ashes red and the battery
check light lights up red, the batteries are running low. Recharge the
batteries.
Why does the appliance
produce a high-pitched
noise?
The units may be too close to each other. Make sure the parent unit
and the baby unit are at least 1 meter/3 feet away from each other.
The volume of the parent unit may be set too high. Decrease the
volume of the parent unit.
Why don’t I hear a sound/
Why can’t I hear my baby
cry?
The volume of the parent unit may be set too low or may be turned
off. Increase the volume of the parent unit.
The microphone sensitivity level of the baby unit may be set too low.
Increase the microphone sensitivity level with the SENSITIVITY
button on the parent unit.
The baby unit and the parent unit may be out of range of each
other. Reduce the distance between the units.
Why does the parent unit
react too quickly to other
sounds?
The baby unit also picks up other sounds than those of your
baby. Move the baby unit closer to the baby (but observe the
minimum distance of 1 meter/3 feet).
The microphone sensitivity level of the baby unit may be set too
high. Decrease the microphone sensitivity level with the
SENSITIVITY button on the parent unit.
ENGLISH 15