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ENGLISH
TROUBLESHOOTING
TROUBLESHOOTING
The software may be updated for improvement in performance. The customer is responsible to ensure
the compatibility of their equipment with any LG Electronics software. If needed, please consult
with LG Electronics and update new software versions according to the guidance provided by LG
Electronics.
Problem Solution
Cannot control the TV with
the remote control.
• Check if anything such as tape has been placed over the receiver.
• Check if there is any obstacle between the product and the remote
control.
• Replace the batteries with new fresh ones.
No image display and no
sound is produced.
• Check if the product is turned on.
• Check if the power cord is connected to a wall outlet.
• Check if there is a problem in the wall outlet by connecting other
products.
The TV turns off suddenly.
• Check the power control settings. The power supply may be interrupted.
• Check if the auto off feature is activated in the TIME settings.
When connecting to the
PC (RGB/HDMI DVI), No
signal or Invalid Format is
displayed.
• Turn the TV off/on using the remote control.
• Reconnect the RGB/HDMI DVI cable.
• Restart the PC with the TV on.
Vertical and horizontal lines
with net patterns appear
on the screen momentarily
that are shaking.
• Refrain from using electronic devices, such as cordless telephones,
hair dryers, or electrical drills near the product. The problem is a result
of high-frequencies and strong electro-magnetic fields caused by these
devices. The product may power off if you continue to use it near these
devices.
THE CONSUMER ELECTRONICS INDUSTRY CARES
• Manufacturers, retailers and the rest of the consumer electronics industry are committed to
making home entertainment safe and enjoyable.
• As you enjoy your television, please note that all televisions – new and old- must be supported on
proper stands or installed according to the manufacturer’s recommendations. Televisions that
are inappropriately situated on dressers, bookcases, shelves, desks, speakers, chests, carts, etc.,
may fall over, resulting in injury.
TUNE IN TO SAFETY
• ALWAYS follow the manufacturer’s recommendations for the safe installation of your television.
• ALWAYS read and follow all instructions for proper use of your television.
• NEVER allow children to climb on or play on the television or the furniture on which the television
is placed.
• NEVER place the television on furniture that can easily be used as steps, such as a chest of
drawers.
• ALWAYS install the television where it cannot be pushed, pulled over or knocked down.
• ALWAYS route cords and cables connected to the television so that they cannot be tripped
over, pulled or grabbed.
WALL OR CEILING MOUNT YOUR TELEVISION
• ALWAYS contact your retailer about professional installation if you have any doubts about your
ability to safely mount your television.
• ALWAYS use a mount that has been recommended by the television manufacturer and has a
safety certication by an independent laboratory (such as UL, CSA, ETL).
• ALWAYS follow all instructions supplied by the television and mount manufacturers.
• ALWAYS make sure that the wall or ceiling where you are mounting the television is appropriate.
Some mounts are not designed to be mounted to walls and ceilings with steel studs or cinder
block construction. If you are unsure, contact a professional installer.
• Televisions can be heavy. A minimum of two people is required for a wall or ceiling mount
installation.
MOVING AN OLDER TELEVISION TO A NEW PLACE IN
YOUR HOME
• Many new television buyers move their older CRT televisions into a secondary room after the
purchase of a at-panel television. Special care should be made in the placement of older CRT
televisions.
• ALWAYS place your older CRT television on furniture that is sturdy and appropriate for its size
and weight.
• NEVER place your older CRT television on a dresser where children may be tempted to use the
drawers to climb.
• ALWAYS make sure your older CRT television does not hang over the edge of your furniture.
CHILD SAFETY:
PROPER TELEVISION PLACEMENT MATTERS
CE.org/safety