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Warranty and Service
Our Warranty and service policy
We want to give owners confidence in the quality of all Phil & Teds products. They are fully warranted
against defects in materials and workmanship for the warranty period. If the product fails due to a
manufacturing fault we will repair it free of charge. If it is not practical for us to repair it we will replace
it. If the products fail due to wear and tear, accident or negligence, or if it is outside the warranty period
we will happily repair it for a reasonable charge.
Details of warranty
Who is covered: Original purchaser buying new product from authorised dealer. Proof of purchase is required
What is covered: Workmanship or materials that are faulty.
Validity of time: 1 year from date of purchase.
Validity of use: Must be used at all times in normal conditions, properly maintained and with the instructions
being followed.
Customer costs: The customer is responsible delivery and its costs to the manufacturer or its representative for
warranty or service; in addition, a service charge may apply (agreed at time with consumer).
Limitations: Any consequential loss or damage directly or indirectly as a result of using the product.
Claims: Contact retailer or the manufacturer (or agent).
Policy exclusions: Second hand sales
Modified product
Poorly maintained product
Normal wear and tear, tyres (inc. punctures), fabric colour fastness, hand grip, fabric cuts.
Improper use (by way of example only: abnormal use, not following instructions, abuse, child
left unattended, locking devices not engaged properly, safety harness not used, excessive load,
accessories incorrectly fitted or adjusted, brakes not applied.
Service outside Where proof of purchase not provided or beyond time validity - a reasonable service
Warranty: charge and parts and labour may be payable.
Basis: Manufacturer (or agent) will repair or replace at its option. Manufacturer (or agent) reserves the
right to charge for ‘policy exclusions’ and freight back to the consumer.
Requirements: Completed service form.
Place of service
Contact Phil & Teds for the details of your nearest place of service - 102 Daniell Street, Newtown,
Wellington, 06002, New Zealand. Tel + 64 4 3800 833 or email service@philandteds.com. Please note
that the customer is responsible for arranging delivery and any inward freight charge to the
manufacturer or its agent for warranty claims.
E3 Buggy Instructions
Dear E3 Buggy Owner
Thank you for purchasing the fabulous E3 Buggy . We trust you’ll get a
great deal of enjoyment and use from it. We really value customer
feedback so, if you have any comments, please contact us. Don’t forget
to complete your warranty form and mail it.
The Most Excellent Team
These instructions are important...
Read these instructions carefully before use and keep them for future
reference. Your child’s safety is your responsibility and may be affected
if you do not follow these instructions. Safe operation depends on careful
adherence to the instructions outlined in this manual. Please study them
and contact us if you are unsure. Read carefully the WARNINGS detailed
inside and on the buggy. They are for your safety and information.
Warranty registration
Return your warranty response form for validation. If your product has
a problem or you are concerned about any aspect of its performance
then please contact your Most Excellent Dealer or Phil & Teds Most
Excellent Buggy Co. Ltd. We keep your warranty record on file, which
allows us to contact you if needed.
BS 7409:1996; AS/NZS 2088:2000; ASTM F833-01.
Issue V (E3V2) 22 February 2004
Caring for your Explorer
Fabric care and cleaning
The fabric is backed with a water-resistant coating. Brush off dirt. More intense
cleaning can be done by hand, in warm water, using a mild natural soap. Rinse out
soap. Do not use detergents or bleach. Air dry. The fabric is fade resistant but not
fade proof; exposure to direct sunlight can fade the fabric.
Frame care and cleaning
We recommend that dirt is brushed off the frame and wheels regularly. Clean with
a non-abrasive household cleaner and soft cloth. Wash off sand and salt after beach
activity. Always dry frame if wet.
Tyres & inner tube
The valve is car-size. We recommend 20 - 22 psi. Releasing air gives a softer ride,
but lower pressure reduces tread life. New inner tubes and tyres are generally
available (2.5 x 12.5 inch tyre) from your dealer, cycle or specialist wheel shops.
Standard tyre kits can repair punctures. A flat tyre can result from grit holding the
valve open; to check, inflate tyre, deflate rapidly, and re-inflate. Tyres and tubes are
not under warranty.
Rubber covers & grip
Take care to avoid damage to the foam rubber. To replace: undo snaps; depress the
nib springs and remove frame part. Replace, using soapy water for lubrication. Replace
frame part; ensure nib springs engage. The foam rubber is not under warranty.
Routine inspection and maintenance
Moving parts may need periodic lubrication. Inspect essential components for fraying
(esp. webbing straps and safety harness), wear (esp. auto-locks, snap fasteners,
button springs, tyres, plastic parts, zips and moving parts), security (esp. autolocks
and caps which must not be loose) and freedom of movement (esp. wheels, nuts).
Excessive wear can reduce effectiveness and safety.
Safety and Product Care
Warranty Card Please fill out and mail us your warranty card. This gives us helpful
information and acts as a proof of purchase.
Product Instructions Make sure you have the relevant product instructions. Safe
operation and use depends on carefully following these instructions
Safety Notices Ensure you read carefully all the safety information and warning
notices. This is extremely important.
Explorer Buggy Warnings and Safety Notices
Injury may result if you do not follow all safety precautions. Injury may result from
improper use.
WARNING: Never leave children unattended. Take extra care with any child asleep
in the buggy.
WARNING: Ensure that all locking devices are engaged before use.
WARNING: Any load attached to the handle affects the stability of the vehicle. Do
not hang luggage or carry extra children on the buggy. Do not allow a child to stand
on the seat. Do not carry extra weight over that allowed by the instructions. Do not
place more than 3kg/7lbs in the parcel tray. This may damage the vehicle.
WARNING: Avoid serious injury from falling or sliding out. Always use safety
harness. Always secure all safety harness straps. Ensure the safety harness is correctly
fitted, adjusted and securing child firmly. Make sure children are clear before folding,
erecting or adjusting the buggy.
WARNING: Apply brakes when you park the buggy. Apply brakes when loading
or unloading children.
WARNING: The single buggy is intended for children up to 4 years or maximum
weight of 23kg/50lbs (4 years and 35kg/70lbs for doubles buggy).
WARNING: Do not push a child in the rear seat of a buggy without a heavier child
being in the front seat. Do not modify the buggy or use accessories not designed
for it. They may be unsafe.
WARNING: Care should be taken if stroller is used on stairs or escalators.
WARNING: The stroller should not be used near and open fire or exposed flame.
If required, use the D-rings on the waist strap to attach and safety harness conforming
to BS 6684
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Form of Warranty
The warranty protects the original purchaser against faulty workmanship and faulty items. This does not cover
normal wear and tear, the tyres, the handgrip or punctures. This warranty is for 1 year from date of purchase.
The product must be used at all times in normal conditions, satisfactorily maintained and with the manufacturer’s
instructions being followed, otherwise this warranty is invalid. The customer is responsible for delivery and
its costs to the manufacturer for warranty claims. This warranty is only for the benefit of the original purchaser
of the product from an authorised distributor. Proof of purchase is required. Any consequential loss or damage
directly or indirectly resulting from the use of this product is expressly excluded from this warranty. The
consumer may have additional rights in some countries or states.
TM
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Accessories
The Cocoon - Cradle your sleeping
newborn baby and lift out undisturbed from the
buggy. Use the safety buckles to secure.
Face baby toward or away from you. Un-zip
on arrival for sleep and play.
The Race Seat - Breathable, padded contoured support
for your little girl or boy racer. Start your engines!
Buggy Bunny - Comfy buggy liner with warm
fleece one side and cool cotton the other.
Dacron inner with removable head support.
Parcel tray packing cell - This is so handy.
Remove parcel tray contents without hassle - great for
quick getaways & when folding buggy.
The fitted Lambskin - Pure and natural warmth, comfort and protection that only the finest lambskin can
offer. Factory sanitised. Shaped and slotted for the buggy harness and coloured in stylish two tone.
Sleeping Bags - Made to fit our
buggies and great for sleep overs
for up to 3 year olds. slotted to fit
E3 buggy harness, most other
brands and car seats too.
Lambskin Liner Sleeping bag Buggy Bunny
Travel System
Baby can go easily
from car to buggy
while sleeping. Fits
most major car
capsule brands.
E3 Travel bag - now with wheels and a carry loop.
Take your buggy near or far in an easy
compact package